All White Arcane Nexus Costume

At Enigma, we are committed to providing high-quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below.

Refund Eligibility

Time Frame: You have 2 calendar weeks from the date of purchase to request a refund.
Condition: To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refund Process

Request a Refund: To initiate a refund, please contact our customer support team at enigma.info24@gmail.com with your order number and reason for the return.
Return Authorization: Our team will provide you with a return authorization number and instructions on how to return your item.
Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Approval: If your return is approved, we will process your refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Non-Refundable Items

Certain items are non-refundable. These include:

Gift cards
Items purchased with a discount code
Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at enigma.info24@gmail.com.